Privacy Policy

Effective Date: 02/06/2026

Last Updated: 02/06/2026

This Privacy Policy ("Policy") explains how Zenter, operating the platform Zenter.in ("Platform", "Website", "Company", "we", "our", or "us"), collects, uses, stores, processes, shares, and protects your personal information when you access or use our Platform.

This Policy should be read together with our Terms and Conditions.

By accessing, registering, or using the Platform, you consent to the collection and processing of your personal data in accordance with this Privacy Policy and applicable laws of India, including the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, and other applicable regulations.

1. WHO WE ARE

ZENTER
Registered Office: Pudukkottai, Tamilnadu, India
Email: support@zenter.in
Website: zenter.in

Zenter operates a platform that enables examination aspirants to connect with other aspirants for the purpose of coordinating and sharing travel and accommodation expenses. Zenter acts solely as a technology intermediary and does not organize, supervise, verify, or participate in any arrangements made between users.

2. INFORMATION WE COLLECT

We may collect the following categories of information:

A. Information Provided by Users

When you register or use the Platform, we may collect:

  • Full Name
  • Mobile Number
  • OTP Verification Status
  • Email Address (if applicable)
  • Exam Details (Exam Name, Exam Location, Exam Date)
  • Travel Preferences
  • Accommodation Preferences
  • Profile Information
  • User-generated content and messages

B. Automatically Collected Information

We may automatically collect:

  • IP Address
  • Device Information
  • Browser Type
  • Operating System
  • Access Time
  • Login Activity
  • Location Information (where permitted)
  • Cookies and Similar Technologies
  • Usage Analytics

C. Communications

We may collect information when users:

  • Contact support
  • Submit feedback
  • Report abuse
  • File complaints
  • Participate in surveys

3. PURPOSE OF DATA COLLECTION

We collect and process personal information for the following purposes:

3.1 Platform Operations

  • Account creation and management
  • OTP authentication
  • User matching and connection facilitation
  • Service delivery

3.2 Security and Fraud Prevention

  • Detecting suspicious activity
  • Preventing spam
  • Preventing unauthorized access
  • Investigating abuse reports
  • Maintaining platform integrity

3.3 Legal Compliance

  • Compliance with applicable laws
  • Regulatory requirements
  • Court orders
  • Government requests

3.4 Communication

  • Service notifications
  • Security alerts
  • Account-related communications
  • Customer support responses

4. OTP VERIFICATION

To enhance platform reliability, users must verify an Indian mobile number through OTP authentication. OTP verification only confirms access to a mobile number at the time of verification.

Zenter does not guarantee:

  • Identity verification
  • Character verification
  • Criminal background verification
  • Examination registration verification
  • Authenticity of user-provided information

Users should independently verify the identity of any person they choose to interact with.

5. MOBILE NUMBER PRIVACY

Protecting user contact information is a core feature of the Platform. User mobile numbers are not publicly displayed. Mobile numbers may only be disclosed:

  • Upon explicit user consent;
  • Through mutual connection approval mechanisms implemented by the Platform;
  • When required by law;
  • Pursuant to a valid court order or governmental request.

Once a user voluntarily shares their contact information with another user, Zenter cannot control, monitor, or restrict further use of that information by the receiving party. Users acknowledge that they share contact information at their own discretion and risk.

6. HOW WE USE YOUR INFORMATION

We may use collected information to:

  • Verify user accounts
  • Facilitate user connections
  • Improve platform functionality
  • Personalize user experiences
  • Respond to support requests
  • Monitor compliance with our Terms
  • Investigate misuse and fraud
  • Protect users and platform security
  • Enforce legal rights

7. DATA SHARING AND DISCLOSURE

We do not sell personal information. We may share information in the following situations:

A. User-Authorized Sharing

Where users explicitly approve the sharing of their contact details through the Platform.

B. Service Providers

We may share information with trusted service providers for:

  • Hosting services
  • OTP delivery services
  • Analytics services
  • Security monitoring
  • Technical support

Such providers are contractually obligated to maintain confidentiality and data security.

C. Legal Requirements

We may disclose information where required by:

  • Applicable law
  • Government authorities
  • Law enforcement agencies
  • Judicial orders
  • Regulatory authorities

D. Corporate Transactions

In connection with merger, acquisition, corporate restructuring, asset sale, or business transfer, user information may be transferred as part of the transaction.

8. USER RESPONSIBILITIES

Users are responsible for protecting their own personal information. Before traveling, staying, or engaging with another user, we strongly recommend verifying:

  • Government-issued photo identification
  • Examination Hall Ticket / Admit Card
  • Examination Registration Details
  • Other supporting credentials

Zenter is not responsible for any loss arising from a user's failure to conduct reasonable verification.

9. DATA RETENTION

We retain personal information only for as long as reasonably necessary for:

  • Platform operation
  • Security purposes
  • Legal compliance
  • Dispute resolution
  • Enforcement of agreements

Zenter may retain certain records after account deletion where required by law or for legitimate business and security purposes.

10. DATA SECURITY

We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information. These measures may include:

  • Encryption technologies
  • Access controls
  • Secure authentication
  • Monitoring systems
  • Secure cloud infrastructure

However, no internet-based transmission or storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

11. USER RIGHTS

Subject to applicable law, users may have the right to:

  • Access their personal information
  • Correct inaccurate information
  • Update profile information
  • Request deletion of data
  • Withdraw consent where applicable
  • Request grievance redressal

Requests may be submitted to: support@zenter.in

Zenter reserves the right to verify identity before processing requests.

12. CHILDREN'S PRIVACY

The Platform is not intended for individuals under the age of 18 years. We do not knowingly collect personal information from minors. If we become aware that information belonging to a minor has been collected, we may remove such information and terminate the associated account.

13. COOKIES AND TRACKING TECHNOLOGIES

The Platform may use:

  • Cookies
  • Session cookies
  • Analytics tools
  • Security cookies
  • Performance tracking technologies

These technologies help improve functionality, security, and user experience. Users may modify browser settings to manage cookies, although certain features may not function properly if cookies are disabled.

14. THIRD-PARTY LINKS

The Platform may contain links to third-party websites or services. Zenter does not control and is not responsible for:

  • Third-party privacy practices
  • Third-party content
  • Third-party security practices

Users should review the privacy policies of any third-party websites they access.

15. DISCLAIMER REGARDING USER INTERACTIONS

The Platform merely facilitates introductions between examination aspirants.

15.1 Zenter does not:

  • Verify user identities beyond OTP authentication;
  • Conduct criminal background checks;
  • Verify examination registrations;
  • Endorse any user;
  • Supervise meetings or travel arrangements.

15.2 Zenter shall not be liable for:

  • Fraud
  • Misrepresentation
  • Theft
  • Harassment
  • Assault
  • Financial loss
  • Property damage
  • Injury
  • Death
  • Criminal conduct
  • Any disputes arising between users

All interactions between users occur at their own risk.

16. CROSS-BORDER DATA PROCESSING

Where necessary for service operation, data may be processed on servers located outside a user's state or country. By using the Platform, users consent to such processing, subject to applicable laws and reasonable safeguards.

17. GRIEVANCE OFFICER

In accordance with applicable Indian laws, users may contact our designated Grievance Officer.

Name: Chief Support Officer
Email: support@zenter.in

Zenter will make reasonable efforts to respond within the timelines prescribed by applicable law.

18. GOVERNING LAW AND JURISDICTION

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any dispute, claim, controversy, or proceeding arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts located in [City, State, India]. Users expressly agree to submit to such jurisdiction.

19. CHANGES TO THIS POLICY

Zenter reserves the right to modify this Privacy Policy at any time. Material changes may or may not be communicated through:

  • Website notices
  • Email notifications
  • Account notifications

Continued use of the Platform after any changes constitutes acceptance of the updated Privacy Policy.

20. CONTACT US

For privacy-related questions, requests, complaints, or concerns:

ZENTER
Email: support@zenter.in
Website: zenter.in
Registered Office: Pudukkottai, Tamilnadu, India